Address

134 Harley Street London
W1G 7JY
United Kingdom (UK)

Hours

Mon- Saturday 8am to 9pm

Contact details

Phone: +44 (0) 203 239 3378
Website https://www.wmglondon.com/

Overview

• Positive reviews

• Pre and post procedure rated excellent

• Price guide and finance here

• Results before and after here

Reviews Breakdown

89 reviews 4.9/5 star rating

Here's a breakdown of the reviews for this clinic by category:

• Staff & Service:

  • Professional, knowledgeable, attentive, caring, and friendly staff (mentioned repeatedly), making patients feel at ease and supported.

  • Excellent customer service from initial contact to post-op care, leaving patients feeling well-informed and looked after.

  • Consultations are thorough and address all questions and concerns, fostering a sense of confidence and understanding.

  • Patients felt welcomed, comfortable, and well-looked after, creating a positive and reassuring environment.

  • Pre-op and post-op processes are clearly explained, which gave patients a sense of clarity.

  • Easy to contact the team with quick responses and support, making patients feel supported.

  • Individualized attention and care, making each patient feel special and understood.

• Procedures & Results:

  • High satisfaction with FUE hair transplants (general and corrective), beard transplants, and scalp micropigmentation (SMP), giving patients a sense of happiness and hope.

  • Natural-looking results are often highlighted, helping patients feel confident and like themselves again.

  • Dr. Sebastian, Dr. Rogers, Dr. Miln, Dr. Shaw, and Marzena are specifically praised for their expertise and skill, instilling trust and confidence.

  • Procedures are described as smooth, efficient, and virtually painless, further enhancing the feeling of comfort and ease.

• Facilities & Environment:

  • Clean and hygienic clinic, giving patients a sense of safety and hygiene.

  • Comfortable and relaxing environment, helping them feel calm and stress-free.

  • Modern, well-maintained surgery theatre, contributing to a feeling of security and professionalism.

• Specific Mentions:

  • Marzena: Highly regarded for SMP, described as an artist and professional, making patients feel confident in her skill and artistry.

  • Barbara & Theresa: Praised for customer service, communication, and support, making patients feel valued and cared for.

  • James: Helpful consultant that gives honest opinions, providing patients with peace of mind.

  • Follow-up care: Continues throughout the healing process, offering ongoing reassurance and support.

  • Thurya, Andrea, and Milena: Attentive and kind technicians.

• Value & Ethics:

  • Reasonable pricing relative to Harley Street competitors, making patients feel they received fair value for their investment.

  • Emphasis on long-term solutions and patient's best interests, not just maximizing profit, fostering a sense of trust and ethical treatment.

  • One reviewer mentioned a deposit being refunded even though it shouldn't have been, reinforcing the feeling of trustworthiness and integrity.

• Minor Concerns:

  • One reviewer noted a desire for more interaction after the operation (though they received a prompt response to an email), this was the only negative comment.

  • One reviewer noted that the price for PRP session is higher than other clinics.

Source of reviews: Trustpilot

https://uk.trustpilot.com/review/wmglondon.com