Address
4th Floor Speakers House
39 Deansgate
Manchester M3 2BA United Kingdom (UK)
Hours
Monday to Friday 10am to 7pm
Saturday & Sunday 10am to 6pm
Reviews Breakdown
2932 reviews 4.5/5 star rating
Here's a breakdown of the reviews for this clinic by category:
Surgical Experience
Many reviewers praised the professionalism and expertise of surgeons, especially Dr. Vishal Nayak and Dr. Munir.
Patients generally felt well cared for during the procedure, with staff checking in on them and explaining each step.
Some negative reviews mentioned inexperienced staff or rushed procedures, leading to disappointing results.
Results & Effectiveness
Positive reviews highlight great results, with natural-looking hair growth and boosted confidence.
Some patients mentioned that their transplants looked so natural that people couldn’t tell it was transplanted hair.
Negative reviews cited patchy or uneven results, with some stating their hairline wasn’t moved as expected or that grafts didn’t take properly.
Aftercare & Follow-up
Many patients reported excellent aftercare, with regular follow-ups and staff being responsive to questions.
Some reviews noted difficulty in getting responses post-surgery, with complaints about lack of support after payment was made.
A few patients with skin conditions, like eczema and psoriasis, felt their concerns were not properly addressed before surgery.
Customer Service & Communication
Highly rated for friendly and welcoming staff, making patients feel at ease.
Some complaints about high-pressure sales tactics, where deposits were taken without full transparency.
Several negative reviews mentioned poor communication, ignored refund requests, and difficulty booking post-surgery check-ups.
Pricing & Value
Many patients felt the procedure was good value for money compared to alternatives.
Others felt misled about pricing, with hidden costs or additional charges appearing later.
Some reviewers suggested going abroad for better service at a lower cost.
General Sentiment
Overall, the clinic has a strong reputation with mostly positive reviews.
However, there are concerns about inconsistent service, especially regarding aftercare and refund policies.
Those who had good experiences praised the professionalism and care of the surgeons, while negative reviews highlighted poor communication, pressure selling, and unsatisfactory results.
Source of reviews: Trustpilot
