Address
75 Wimpole Street
London
W1G 9RS
United Kingdom (UK)
Hours
Mon-Fri 8:30am to 7pm
Saturday and Bank Holiday 9am to 5pm
Contact details
Reviews Breakdown
93 reviews 4.7/5 star rating
Positive Aspects Highlighted by Patients
Professionalism and Expertise:
Many patients praised the clinic's professionalism, with doctors and staff described as highly skilled and knowledgeable.
Surgeons like Dr. Vida, Dr. Ness, and Dr. Kovacheva were frequently mentioned for their expertise and ability to make patients feel comfortable.
The clinic’s use of modern FUE (Follicular Unit Extraction) techniques was highlighted as effective and reliable.
Personalized Care and Support:
Patients appreciated the personalized approach, with consultations tailored to individual needs.
Staff members, especially Will (patient advisor), were commended for their ongoing support, answering questions, and providing guidance throughout the process.
Many felt reassured by the detailed explanations of the procedure, aftercare, and expected results.
Comfort and Pain Management:
Most patients reported minimal pain during the procedure, with effective local anesthesia.
The clinic’s relaxed atmosphere, frequent breaks, and entertainment options (e.g., Netflix, music) helped ease anxiety during the transplant.
Post-procedure discomfort was manageable, with clear instructions provided for recovery.
Natural and Satisfactory Results:
Many patients were delighted with the natural-looking results, particularly with the hairline design.
Several reviews mentioned significant improvements in confidence and appearance after the transplant.
Long-term results were praised, with some patients returning for additional procedures due to their satisfaction.
Aftercare and Follow-Up:
The clinic’s aftercare was generally well-received, with follow-up calls and check-ups to monitor progress.
Patients appreciated the detailed post-op instructions and the availability of staff for any concerns during recovery.
Areas for Improvement Mentioned by Patients
Aftercare Concerns:
A few patients felt that the aftercare could be more proactive, with some mentioning a lack of follow-up after the initial procedure.
One patient noted that patches appeared post-transplant and felt the clinic should have reached out to address this.
Cost and Value:
Some patients felt the cost of the procedure was high compared to other clinics, though many acknowledged that the quality of service justified the price.
A few mentioned that additional sessions or touch-ups were needed, which added to the overall expense.
Communication Issues:
A small number of patients experienced delays in communication, particularly when trying to reach the clinic for post-op questions.
One patient mentioned difficulty in getting timely responses from customer service.
Expectation Management:
A few patients felt that the potential limitations of the procedure (e.g., need for multiple sessions, long-term maintenance) were not fully explained during the consultation.
One patient expressed disappointment with the results, feeling that the clinic did not deliver on the promised outcome.
General Sentiment of Reviews
Overall Satisfaction:
The majority of reviews (96% 5-star) were highly positive, with patients praising the clinic’s professionalism, results, and customer service.
Many patients described their experience as life-changing, with significant boosts in confidence and self-esteem.
The clinic’s reputation for high-quality care and natural results was a recurring theme.
Minor Criticisms:
While most patients were satisfied, a small number highlighted areas for improvement, particularly in aftercare and communication.
A few patients felt the cost was high, but most agreed that the quality of service and results justified the investment.
Recommendation:
The vast majority of patients would recommend Harley Street Hair Clinic to others considering a hair transplant.
The clinic’s expertise, personalized care, and natural results were consistently praised, making it a trusted choice for many.
Source: Trustpilot
